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Customer Service Hours:

Emails:  0730 - 1600 Mon - Fri

Social:  0730 - 2230 Everyday

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FAQs

How do I find out the price for the items I am interested in?


Download our catalogue, find the garments you want, then contact our sales team for a quote or just a chat.




Do you charge extra for adding logos or embellishments to my team’s kit?


All designs, club and sponsors logos on our sublimated On- Field kit is free of charge. For embroidery on our Off- Field garments, your club logo is added free of charge, with a small fee for any additional embroidered logos.




What are your delivery charges?


All of our orders in Auckland are proudly delivered free of charge. Anywhere else is charged on a dependant on location.




What are your standard delivery times?


We pride ourselves on both the quality of products and the quality of our customer service and will always aim to deliver your garments as soon as possible so you can start playing! Standard lead time for all custom made garments is 4 weeks, however we will always recommend to allow for 6-8 weeks for any mishaps that could happen during production.




How do I place my WULF Teamwear order?


Simply choose what gear you are after and get in contact here. One of our team members will take care of you from there.




What information is required to place an order?


As much information as possible. Below are some of the things to include. -Required delivery date -Delivery address and contact details -Invoicing details (if different from delivery) -Preferred method of payment -Products required (including preferred design style and colours) -Sizes per garment and quantities in each size -Numbering details -All club and sponsors logos in .eps or .ai files




Are there minimum order quantities?


Yes, for all custom made garments there is a 10 garment minimum order.




Am I able to see a sample of the garments?


You can arrange for a Wulf Rep to come and visit your club and present our range. There will also be regular WULF information evenings and group fitting sessions which will be advertised on our website.




How can I pay for my Teamwear order?


For all orders $5000nzd and under, full payment will be required up front. For all orders over $5000nzd, you will be required to pay 50% of your purchase at the time of ordering (once artwork approved) with the remaining 50% to be paid prior to delivery/ pick up. Our preferred payment method is Direct Debit. - We do accept all major credit cards (Paypal), cheque and cash. Please note there are additional fees for the use of credit cards.




How do I know what sizes we require?


You can download our extensive sizing charts. You can also contact us to have a Wulf Rep come and visit your club for a info and sizing evening.




How do I know which garment will best meet my team’s needs?


That’s what the WULF team is for, they understand sport and they understand sporting apparel. Contact us and explain what you need and they will advise on which Wulf Athletic garment best meets your needs.




Can I return Teamwear garments?


All of our garments are made to order based on consultation with a team member and confirmation of order details. Refunds/returns will not be accepted for any customised confirmed orders. If there is a defect or a fault with your delivered order or if we have failed to comply with agreed order instructions, let us know via phone or email within 48 hours of the goods being delivered. The product must be retained in unused condition.